Terms of Service

StayClearance is a workflow platform that helps creditor teams check matters against bankruptcy court records before taking collection, enforcement, or litigation action. These terms are a contract between StayClearance LLC and the organization that opens an account ("Customer"). Individuals use the service under their organization's account and these terms.

StayClearance is a software tool, not a law firm, and does not provide legal advice. Search results, clearance statuses, review queues, and certificates are workflow artifacts that support, and never replace, the judgment of the Customer's own attorneys. The decision to take or not take action on any matter is solely the Customer's. See the Disclaimer for details.

• Keep credentials confidential and use roles as intended; each user must have their own account.
• Submit only data you have the legal right to process, and only the last four digits of any SSN or EIN, never full identifiers.
• No attempts to breach tenant isolation, probe security, overload the service, or use it to violate any law, including the FDCPA and the Bankruptcy Code.

The Customer owns its data. StayClearance processes it only to provide the service, as described in the Privacy Policy. The Customer is responsible for the accuracy of the matter data it submits; a clearance result is only as good as the identifiers provided.

Where the service is connected to PACER or another court-records source, that provider's terms apply. StayClearance does not control and is not responsible for the completeness or timeliness of third-party court records.

Metered search fees. Searches run on StayClearance's PACER account incur a usage fee of $0.15 per billable page returned by PACER, accrued as searches run (including automatic monitoring re-checks and case-status polls) and billed monthly in arrears as a line item on the Customer's subscription invoice. Page counts are as reported by PACER. The per-page rate may change with 30 days' notice; changes apply to future searches only.

Customer PACER accounts. Where the Customer connects its own PACER account, PACER bills the Customer directly under PACER's own fee schedule and StayClearance charges no search fees. The Customer is responsible for its PACER account's standing, credentials, and fees. Documents opened on pacer.uscourts.gov while reviewing results are always billed by PACER directly.

THE SERVICE IS PROVIDED "AS IS." STAYCLEARANCE DOES NOT WARRANT THAT SEARCHES ARE COMPLETE OR ERROR-FREE OR THAT ANY CLEARANCE RESULT GUARANTEES THE ABSENCE OF A BANKRUPTCY FILING. TO THE MAXIMUM EXTENT PERMITTED BY LAW, STAYCLEARANCE'S AGGREGATE LIABILITY IS LIMITED TO THE FEES PAID BY THE CUSTOMER IN THE TWELVE MONTHS BEFORE THE CLAIM, AND NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

Either party may terminate as set out in the applicable order form. On termination, the Customer may export its data for a reasonable wind-down period, after which it is deleted, subject to audit-trail retention obligations and legal holds.

We may update these terms; material changes will be notified to account administrators in advance. Continued use after the effective date constitutes acceptance.

These terms are governed by the laws of the jurisdiction named in the applicable order form (to be specified before launch), without regard to conflict-of-laws rules.

Questions about this document or our practices: admin@stayclearance.com